A booking is confirmed when we agree your pick-up point, destination, date and time, and price with you — by phone, WhatsApp, email, or the booking form on this site. For standard saloon journeys to the airports listed on our fare calculator, the price is our published fixed fare. For executive car, minibus, and village pick-ups, the price is confirmed individually before the booking is finalised.
Prices shown on this site are fixed fares for a standard saloon carrying up to 4 passengers with normal luggage, plus the stated £5 pick-up and drop-off charge. Prices do not change based on time of day, day of the week, or traffic conditions once a booking is confirmed. Executive car and minibus fares are quoted individually.
If your plans change, contact us as soon as possible by phone or WhatsApp. We do not currently publish a fixed cancellation fee schedule; changes and cancellations are handled on a case-by-case basis. [Business owner: confirm and state your actual cancellation policy here before publishing — this section should not stay this vague on a live site.]
A standard saloon is licensed to carry up to 4 passengers. Please tell us at the time of booking if your group is larger, or if you have unusual luggage requirements (e.g. golf clubs, multiple large cases), so the right vehicle can be arranged.
For airport pick-ups, we track your flight and adjust your pick-up time automatically for delays where possible. For a diverted or cancelled flight, contact us directly so we can rearrange your booking.
[Business owner: this section needs drafting by a solicitor. It should cover your insurance position, liability for delays outside your control, and any limitation of liability permitted under UK consumer law. Do not publish this page without that clause properly drafted.]
When you make a booking or enquiry, we collect the information you provide: your name, phone number, email address, pick-up and drop-off details, and travel date/time. If you pay by card, payment is processed by our payment provider — we do not store full card details ourselves. [Confirm: which payment method/provider is actually used, and update this line accordingly.]
We use this information to confirm and fulfil your booking, contact you about your journey (including flight delay updates), and respond to enquiries. We do not sell your information to third parties.
Your booking details are shared with the driver assigned to your journey, as necessary to carry it out. [Business owner: confirm whether any other third parties receive customer data — e.g. a booking system provider, payment processor, or SMS/WhatsApp service — and list them here. This must be accurate and complete under UK GDPR.]
Under UK data protection law, you have the right to ask what personal data we hold about you, to have inaccurate data corrected, and to ask for your data to be deleted where we're not required to keep it (for example, for tax or legal record-keeping). Contact us at twclinetaxi@gmail.com to make a request.
See our Cookies & Other Legal Information page for details on cookies used on this site.
This page was last updated August 2026. Sections marked [in brackets] above are placeholders that need real business input or professional legal drafting before this page is published — they are flagged rather than filled with invented policy.
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